WHEN IT COMES TO CLAIMS, THE MOST IMPORTANT THNG TO UNDERSTAND IS THAT ALL CLAIMS MUST BE REPORTED IN MEXICO. FAILURE TO REPORT YOUR CLAIM CAN CAUSE THE DENIAL OF YOUR CLAIM.
[IN MEXICO]
At the scene of the accident, prior to leaving, call the toll-free number listed on your policy. The claims reporting toll-free number will only work from a Mexico land line or a cell phone with a Mexico calling plan.
[BEFORE YOU LEAVE MEXICO]
When the adjuster arrives, have your policy, registrations, and drivers license available. Keep a copy of the adjusters accident report and any police reports.
[ONCE BACK IN THE U.S./CANADA]
Call the Mexico Insurance Company's U.S./Canada toll-free number and have your claims and policy number available.
Do not make any arrangement with third parties; leave this to the adjuster.
If the vehicle is moved from the scene of the accident, you must inform the insurance company of the new location.
Do not leave the car unattended since the insurance policy does not cover partial theft or parts, unless you have purchased the premium full coverage package option.
Once the claim has been reported you will be provided a copy of the adjustors report with your claims number. Please keep this on hand, as it will help with any future correspondence. Most claims are handled within 30 days. Use the phone numbers below to check on your claim from the US or Canada.
If you need assistance with your claim contact us today.